SLS Beverly Hills

Another fantastic night at the SLS Beverly Hills. One of my favorite hotels in Los Angeles, from amenities to service, just absolute top notch. I was greeted and checked in by Tatiana who was an absolute angel, making my check in experience warm, welcoming and full of smiles after a very long day. The room smelled and felt as clean as can be and the in room dining made for a very nice relaxing night. A nice meditation out by the pool this morning surrounded by great views and such wonderful entertainment I got my day started in the best way.

The only reason this hotel gets 4 stars is because of the food and the hotel staff…the rooms themselves are 2/3 stars. But the food- omg delicious! For breakfast I had the mushroom omelette, bacon, and sourdough toast…the toast I could have done without, but the omelette was probably one of the best I’ve ever had. For a late dinner I had the mini burger + fries and it was the perfect serving size and cooked to perfection - 10/10! The hotel is walking distance to the mall, so I loved the location as well.

Hotel reception staff was very friendly when we arrived early and asked for early checked in with good view, she picked a room that me and my friend totally enjoyed. We could see Hollywood sign from the room! Beds were comfortable and the bath tub was my favourite! Coffee machine makes cafe style coffee! It was very fragrant. The surrounding of hotel feels safe and within walking distance there is super market Traders Joe if we need anything. Walking distance to Beverly centre and some shopping area so if we are not bothered to do touristy things we had a choice to keep ourselves occupied. The free drop off service made us feel like superstar walking down the red carpet to board the vehicle! I am totally impressed with Marriott luxury series hotel SLS! I would recommend my family and friends to stay here if they visit LA! By the way I like their mascot or logo…monkeys. Dun ask me why but I just like the monkey, the pig and the horse that I saw around the hotel.

Horrifying experience 2/18/24-2/22/24. Our room had an absolutely disgusting air conditioning vent (see photo). The vent’s lack of cleaning was discovered only after coming back to our room with a distinct smell of weed, seemingly coming from the bathroom vent which was the filthy one. Our room was a suite so we were able to get the kids to bed without them sitting in the smell. We let hotel staff Know the next am and we were given a small credit and assured that the vent would be cleaned (it was) and an air purifier would be added to the room. The next night again coming home late we had the same smell and the kids very much noticed. We again got them to bed away from the part of the room that had the smell. About 20 min later the smell turned to more of a burning plastic. Apparently that is what crack smells Like too. It stopped after about 15 min but long enough for me to call a manager who didn’t care all that much, followed by someone in maintenance who confirmed nothing is burning from a mechanical point of view and it was an odor from outside meaning it’s not from a building system. The next morning we addressed the issue. We waited to get a response that was substantive while we did our sightseeing. It does not appear they even bothered to go to other rooms in our line to see who is smoking crack and weed. The next night it was back to weed with the added smell of cigarette smoke, again isolated to the bathroom. At least it wasn’t crack right? Thankfully the last two nights we were odor free. For the price you would think they clean vents and run their “family friendly” hotel as family safe.

Jenny at the front desk stands out as one of the most attentive, warm, and professional staff members I've encountered in a hotel. Despite a misunderstanding about my room reservation—which was entirely my mistake—she went above and beyond to ensure my stay at the SLS surpassed my expectations. The bar downstairs, Wasp in a Wig, provided an exceptional experience and was the perfect spot to end the evening during my business trip. Andy, our server, was incredible—both professional and friendly. The staff, particularly Jenny, truly makes you feel like you're enjoying a genuine 5-star experience. I will definitely return.