The Westin Monache Resort

Loved this hotel! The location can’t be beat. Being able to walk to the gondola made the trip so easy. A+ to the front desk staff who helped us after a very long drive, Willow was fantastic and made us feel right at home and followed up with us to make sure we were settled. We stayed in the one bedroom and the room was really tight. Felt like they were trying to squeeze too big furniture into a space that couldn’t really fit it. Would have been hard to really settle in for more than a night or too

Just finished a few nights here. I stayed in a one bedroom king suite… very well appointed / clean room. I loved the fireplace! The resort is just one (big) staircase to the mammoth village gondola which meant very easy access to the canyon lodge which I think is the best base camp for access to all the mountain. I’d recommend renting a locker at the Canyon Lodge so you can leave all your gear there and keep things simple (I did premier rental which included the locker and was worth it).

I stayed at this property recently, and while I appreciate the challenges of running a business in a ski town, my experience was well below expectations, especially for the price of $400 per night. The Good: Breakfast was decent, and the staff seemed to be doing their best under tough conditions. The Bad: • Cleanliness: The restaurant was shockingly dirty, and the carpets in the rooms were so filthy my dog wouldn’t even lie on the floor. It’s clear the property hasn’t seen proper maintenance or renovation in years. Grease-covered cabinets, dented walls, and dingy furnishings are unacceptable for a resort claiming to be five-star. • Food Quality: Dinner was subpar—frozen fries and calamari are not what I expect at this price point. • Pet Policy Issues: While I support pet-friendly accommodations, there seemed to be no enforcement of rules regarding barking dogs, which disrupted the stay for other guests. The Bigger Picture: It’s clear the staff are doing their best with limited resources, but it’s evident that corporate priorities lie elsewhere. Underpaying staff and failing to invest in renovations or proper cleaning reflects poorly on the resort. Suggestions: 1. Renovate rooms and deep-clean all common areas immediately. 2. Improve food quality, especially at dinner. 3. Enforce pet policies to ensure all guests can enjoy their stay. 4. Reassess pricing—this experience was more in line with a budget hotel than a luxury Dear Westin: I received your message inviting me to return, and while I appreciate the outreach, I must say it feels ironic. After leaving an honest review of my experience, it seems the only remedy offered is a reactive gesture rather than addressing the core issues. What many companies fail to understand is that earning a customer’s trust and loyalty requires significant effort and resources, but regaining a lost customer costs exponentially more. Unfortunately, this situation is no different. You ask me to return, but after spending my hard-earned money on an experience that did not meet expectations, I find it difficult to consider without a meaningful gesture of accountability. Perhaps starting with an offer for complimentary nights would demonstrate your commitment to addressing my concerns. Then, we can explore the possibility of rebuilding trust. Ultimately, resolving these issues is not my responsibility but yours. As someone once wisely said, “Let those who create the problems be the ones to fix them.” I hope you will take this feedback to heart and work toward better serving your future guests. Sincerely, PLD

We had such an amazing stay ! The hotel was clean, spacious and very conveniently located. Complimentary parking and valet driving service was wan unexpected perk! The hotel manager (didn’t catch his name, but he said he was from Austria) and staff member Thu went above and beyond to welcome our little girl on her first trip to mammoth. We will definitely be back for annual ski trips with our family and will stay here again and again !

Westin Monarche was definitely one of the best hotels we stayed in during a 2 week driving holiday in California and Nevada. Funnily enough it was actually the least expensive. We didn’t book in advance as we weren’t expecting to stay in Mammoth, however this ended up being one of the highlights of our trip. The hotel’s not brand new, but it is SO well-appointed. We really appreciated having a kitchen and a guest laundry as towards the end of our trip we were running low on clothing and getting sick of spending a fortune on breakfast. Just the option to boil a kettle and make a cup of tea was so good as everywhere else we stayed prior made that so difficult. Bed was very comfortable and there were lighting and power options everywhere in the room. My only complaint about the room was that the bathroom vanity was small and difficult to find room to put anything, but that was a minor inconvenience for such a great room. We used the bar and restaurant downstairs several times, all fantastic. Hotel and restaurant staff fantastic too. Parking was excellent and convenient. Not far to lots of restaurant options although there is a fairly steep hill or lots of stairs on the way back up. Would definitely recommend this hotel or stay again.