The Rustic & Chic

It has taken me quite sometime to write this review for various reasons. We worked with Sandra and her team for a year a few months before our wedding date. in the begining her and her team were easy t get a hold of and would answer my questions. Once we paid our wedding in full (5 months early in cash) we began to struggle to get our questions answered. Sandra made so many promises and did not pull through for most of them. At first it felt like this was a perfect match, finding a wedding planner that provided everything in house, unfortunately there is such a thing of its too good to be true. I was very disappointed because I thought that Sandra was a genuine person. The original food vendor we book our food with got changed due to a fallout between Sandra and them. When I asked if we could still use them she said yes but she would not be there for the day off (which makes things complicated as she was the planner). We opted to go with another vendor and I had to cook a portion of the food because this wasn‘t we wanted to serve our guest. Sandra gave us her word that we were going to have a taco guy for the night cap for our guest and us to enjoy. Sandra left our wedding reception early and no taco man showed up. When I asked her staff they had no idea and ordered little Cesar’s pizza instead. As you can imagine I was very frustrated because this was not what we agreed upon. I chose to get my cake done with an outside baker and I was promised that the cake could be dropped off the night before the wedding, when my cake person arrived they told her there was no space ( after I called and literally cried) they made an exception to store the cake. Our ceremony was supposed be done all in the same location as a our reception and a week prior we were given noticed that it would have to me moved due to local carnival and it would be too much noise. So we moved the reception to a local hotel and Sandra assured us we would have a hotel room paid for and that I could get ready there. When we arrived there was no room and I had to pay for it myself. The ceremony was chaotic with the sounds of traffic on the street, the microphone kept cutting off. We paid extra to have a light up low sign at our reception and it was not there. I would not recommend this vendor to anyone, if its sounds to good to be true it probably is. I was so disappointed in their service and lack of follow through. They put a bad taste into a day that should have been perfect.

I've never met anyone less suited for the career path they've chosen. The day of the rehearsal I witnessed Sandra make the bride cry and start petty arguments with members of her own staff as well as the bride's family. Sandra constantly added new costs to the previously agreed-upon contract, and she even cancelled the wedding date once with three day's notice because she was too cheap to fix an electricity issue on time. We had to assign members of the bridal party to keep Sandra away from the bride because Sandra would not stop berating the bride on what was supposed to be the happiest day of her life, even going as far as threatening to cancel the wedding AGAIN. I hope no one has to experience what we did. The rest of her staff was nice and the event looked beautiful, but anytime Sandra was in the room she made sure you knew.

I was a raffle winner for an event at their Commerce venue, I had my daughter’s quinceñera this last Saturday. I loved everything about the venue, selfie stations, the bar, patio where I had taquiza, however not only that but through out the time before the event the communication with staff members was absolutely amazing, they were so nice every time I called. I only have great things to say about the venue, staff members and Sandra who I also had the pleasure to meet. Thank you Rustic & Chic Family for the unforgettable night.

If I could give The Rustic Chic more than 5 stars, I would. The place was beautiful and the staff was amazing. The Rustic Chic was the last place I looked before canceling my wedding completely due to Covid. I met with Sandra and I knew we were in good hands. Sandra was very attentive and helpful throughout the entire planning of our wedding. Easy to get a hold of, plenty of options, great prices, beautiful venue and pretty much a one stop shop! They had everything covered. This is a family run company and they made us feel like family also from day one. The day of the wedding, Ashley even let my daughter follow her around while I got ready. Our guests were amazed by the venue and we received so many compliments. A friend of mine loved it so much, she got married there 6 months later. My wedding was perfect and it was all because of Sandra and her team at Rustic Chic. I would definitely recommend them for any events. You won't regret it.

DONT HOLD EVENT HERE! i held a party here and i just want to say what a horrible time -SANDRA the owner made my party a nightmare. In the beginning it seem to true to be good as the venue as it was. Sandra would never ask my calls or messages and I could never get get ahold of her. She had change say many things off my contact. the day of my party it was a big headache as she said one thing in the beginning of booking the venue and totally switched it the day of my event. Sandra and her workers were so rude especially the bar tenders. She gave me and my husband a headache please take your money to a better venue as the rustic and chic may be beautiful the workers behind it will give you stress instead lf relieving stress as a big day come ahead.