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The South End Club
Overview
Services
Overview
Last updated: Feb 22, 2025
Key features
- $6,400 min. spend
- 250 guests
- Catering included
- Pets not allowed
- 34 min. response time
Reviews
(143)
4.4 · 143 reviews
Michael Hoddick Jul 24, 2024
I am writing this not based on the club or its amenities but for the complete lack of appreciation that my wife and I felt as club members.
We became members right about a year ago and loved it. Even though it was extremely pricy, we loved the experience of the whole place.
Due to some recent health issues and medical reasons, we did not visit for the last few months. We never asked for a discount or tried to talk to the office as we knew it was not their fault we were dealing with these issues and we were under contract for a year.
We did notice however that our year commitment was coming up and we wanted to meet with someone to see if there was a possibility of renegotiating the terms of the contract. This is where the fun begins.
First, The girl at the front desk was preoccupied with her lunch and was very distracted when we asked to speak with someone. After a few moments, she called Sam and tried directing us to Sam. Sam did not give us the time of day and asked the young girl over the phone what our names were. He then told her that there was nothing he could do to renegotiate the terms. We then asked to cancel since he was too busy to speak with us. The young lady then said, "You can email Kim to cancel". Now why would I email someone when I am there asking to speak with her? After she gets off the phone asking for Kim, she directs us to the business office.
Second, We found Kim and she did not seem to care that we were even there canceling. She handed us a paper that had us write down the reason that we wanted to cancel. There was no effort to try to keep us as members. She explained about the remaining charges but there was ZERO attempt at retaining us.
It was wild to see that a place like this does not put in the effort to keep you as a member or even care if you leave.
Things that I would work on if I were managing that place.
1. Better customer service at the front desk. Don't just hire for that position based on looks.
2. Strive to keep the clients that you have. They are paying a premium to be there, so provide a premium service and experience.
3. Try to find out why someone is unhappy with your club. If there would have been any effort to address our concerns we would have kept the membership.
4. Training. This goes from the front to the back. Having the front desk have the proper information to the sales guy showing face to the customers, to the business office trying to build or keep the business.
I hope this review reaches someone who cares.
Michael Hoddick Jul 24, 2024
I am writing this not based on the club or its amenities but for the complete lack of appreciation that my wife and I felt as club members.
We became members right about a year ago and loved it. Even though it was extremely pricy, we loved the experience of the whole place.
Due to some recent health issues and medical reasons, we did not visit for the last few months. We never asked for a discount or tried to talk to the office as we knew it was not their fault we were dealing with these issues and we were under contract for a year.
We did notice however that our year commitment was coming up and we wanted to meet with someone to see if there was a possibility of renegotiating the terms of the contract. This is where the fun begins.
First, The girl at the front desk was preoccupied with her lunch and was very distracted when we asked to speak with someone. After a few moments, she called Sam and tried directing us to Sam. Sam did not give us the time of day and asked the young girl over the phone what our names were. He then told her that there was nothing he could do to renegotiate the terms. We then asked to cancel since he was too busy to speak with us. The young lady then said, "You can email Kim to cancel". Now why would I email someone when I am there asking to speak with her? After she gets off the phone asking for Kim, she directs us to the business office.
Second, We found Kim and she did not seem to care that we were even there canceling. She handed us a paper that had us write down the reason that we wanted to cancel. There was no effort to try to keep us as members. She explained about the remaining charges but there was ZERO attempt at retaining us.
It was wild to see that a place like this does not put in the effort to keep you as a member or even care if you leave.
Things that I would work on if I were managing that place.
1. Better customer service at the front desk. Don't just hire for that position based on looks.
2. Strive to keep the clients that you have. They are paying a premium to be there, so provide a premium service and experience.
3. Try to find out why someone is unhappy with your club. If there would have been any effort to address our concerns we would have kept the membership.
4. Training. This goes from the front to the back. Having the front desk have the proper information to the sales guy showing face to the customers, to the business office trying to build or keep the business.
I hope this review reaches someone who cares.
Rene Mexia May 15, 2024
My experience with Sam at South End Tennis Club was exceptional! Sam's expertise and professionalism truly enhanced my experience. The club itself is fantastic, boasting top-notch facilities and a welcoming atmosphere. I highly recommend it to any tennis enthusiast looking for a superb experience.
Rene Mexia May 15, 2024
My experience with Sam at South End Tennis Club was exceptional! Sam's expertise and professionalism truly enhanced my experience. The club itself is fantastic, boasting top-notch facilities and a welcoming atmosphere. I highly recommend it to any tennis enthusiast looking for a superb experience.
Dani G Jul 25, 2024
Love Love this place and all the people here. Met member Service Gentleman Sam so helpful and personable! Girls at the desk also so sweet and helpful! Grateful and Blessed! 🌞🩷🩵
Dani G Jul 25, 2024
Love Love this place and all the people here. Met member Service Gentleman Sam so helpful and personable! Girls at the desk also so sweet and helpful! Grateful and Blessed! 🌞🩷🩵
Taylor Krason May 23, 2024
Sam was very detailed & responsive when discussing membership options. We felt so welcomed when meeting him & signed up right away!
Taylor Krason May 23, 2024
Sam was very detailed & responsive when discussing membership options. We felt so welcomed when meeting him & signed up right away!
John Morgan Feb 29, 2024
South End Racquet and Health Club in Torrance stands out not only for its lavish amenities but also for the captivating presence of their sales manager, Sam. With the magnetic charisma of a modern-day Renaissance figure, Sam infuses every interaction with a dash of intrigue and excitement. His boundless enthusiasm and encyclopedic knowledge of health and wellness leave members spellbound, ensuring each visit is an unforgettable adventure. In a world of ordinary salespeople, Sam shines as a beacon of fascination, adding an extra layer of allure to this already prestigious establishment
John Morgan Feb 29, 2024
South End Racquet and Health Club in Torrance stands out not only for its lavish amenities but also for the captivating presence of their sales manager, Sam. With the magnetic charisma of a modern-day Renaissance figure, Sam infuses every interaction with a dash of intrigue and excitement. His boundless enthusiasm and encyclopedic knowledge of health and wellness leave members spellbound, ensuring each visit is an unforgettable adventure. In a world of ordinary salespeople, Sam shines as a beacon of fascination, adding an extra layer of allure to this already prestigious establishment
The South End Club Wedding Venue Pricing Guide
See below for the pricing information on the most popular wedding sizes. Select your date and guest count to view the accurate estimate for your event.Avg. cost for 70 guests
$7,008 with food & beverages $100 per person
Avg. cost for 100 guests
$7,008 with food & beverages $70 per person
Avg. cost for 150 guests
$10,512 with food & beverages $70 per person
Ceremony fee
Ceremony fee amounts to $1,643 There is no extra cost to have a ceremony
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Facilities
- Information
- Professional services provided since 2024
- Languages:
- English
- Minimum spend requirement is applicable for catering and beverages. Minimum spend requirement: $6,400
- Premises
- Event space South End Ballroom
- 4000 square feet
- Banquet seats 300 people
- Standing 300 people
- It cannot be booked for a separate event
- Reception can be held only inside
- Ceremony can be held only outside
- There is a gazebo in the courtyard
- There is a separate space for a wedding ceremony
- There are enough chairs and tables for the maximum capacity of people
- There are enough linens for the maximum capacity of people
- Inventory
- Tables
- Chairs
- Tablecloths
- Napkins
- Tableware
- Place for the ceremony
- Catering & Drinks
- We specialize in these cuisines:
- American
- European
- It is not permitted to bring a third-party catering service provider
- You cannot bring your own drinks
- Other
- Services included in the price:
- Free parking
- Venue has:
- Service staff
- Cleaning services during the event
Permits and restrictions
- Preparation start times are arranged on case-by-case basis
- Equipment removal time is coordinated on case-by-case basis
- 12:00 AM sound restrictions inside
- 12:00 AM sound restrictions outside
- Preferred partners are expected, but customers can book any vendor
- Pets not allowed
- No fireworks
- No smoke show during a musical performance
- No confetti
Payments
35%
Deposit required at the time of booking 10 days
The remaining service cost must be paid before the event Service scope and pricing is the same for all event types
Payment:
Cash
Bank transfer
Credit card
Cancellation policy
Free cancelation of the booking is not applicable
Changing the event date is not allowed. Changing the date would require canceling the existing booking.
FAQs About The South End Club Wedding Venue
The cost of booking The South End Club for a wedding depends on a lot of factors, such as the number of guests, day of the week you’re having your wedding, services you select. Maximum capacity of The South End Club is 200 guests. For a wedding of 50 people The South End Club wedding venue cost starts at $7,008.The South End Club pricing guide:
- Price for 50 guests with catering and beverages - $7,008, $140 per person
- Price for 75 guests with catering and beverages - $7,008, $93 per person
- Price for 100 guests with catering and beverages - $7,008, $70 per person
- Price for 125 guests with catering and beverages - $8,760, $70 per person
- Price for 150 guests with catering and beverages - $10,512, $70 per person
- Price for 200 guests with catering and beverages - $14,016, $70 per person
At the The South End Club wedding venue, you can host up to 200 seated guests or up to 250 standing guests. The venue has a 4000 sq. feet event space “South End Ballroom” available to rent out.
Yes, The South End Club offers in-house catering specializing in American, European cuisine. At this wedding venue it isn’t possible to bring your own third-party catering.
No, The South End Club wedding venue doesn’t allow you to bring your own drinks.
Yes, there’s free parking available at the The South End Club wedding venue.
No, there isn’t any accommodation available at the The South End Club wedding venue or in the nearby area.
There are no noise restrictions at the The South End Club wedding venue.
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