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Sheraton Gateway Los Angeles Hotel
Overview
Services
Overview
Last updated: Feb 22, 2025
Key features
- 1100 guests
- Catering included
- Pets not allowed
- 21 min. response time
Reviews
(5125)
4 · 5125 reviews
Jamsheed Minhas Jul 3, 2024
We have been staying at this facility for several years now and have had good experiences in the past.
It seems, however, that the Management is now not as service, maintenance and customer oriented as it was in prior years.
Suggest the following if you truly want to provide a good experience and value for your customer.
Improve on the turnaround time for the airport shuttles - this last time we had to wait nearly 45 minutes before the shuttle came around.
Improve on the maintenance of the common areas, corridor carpets and wallpaper - they are getting to be dirty/damaged/stained.
Improve on the quality of housekeeping - dirty and moldy bathrooms do not lead to a good customer experience.
Remove the mandatory 20 percent tip at the restaurant. Tips should be based on the type of service the customer experiences and not be a guarantee irrespective of the quality of service provided.
The food is over priced at the restaurant.
The daily $75 parking charge is a rip off.
Remember - customers can and will move to alternative facilities that still believe in providing good customer service and value for their money.
All the best.
Jamsheed Minhas Jul 3, 2024
We have been staying at this facility for several years now and have had good experiences in the past.
It seems, however, that the Management is now not as service, maintenance and customer oriented as it was in prior years.
Suggest the following if you truly want to provide a good experience and value for your customer.
Improve on the turnaround time for the airport shuttles - this last time we had to wait nearly 45 minutes before the shuttle came around.
Improve on the maintenance of the common areas, corridor carpets and wallpaper - they are getting to be dirty/damaged/stained.
Improve on the quality of housekeeping - dirty and moldy bathrooms do not lead to a good customer experience.
Remove the mandatory 20 percent tip at the restaurant. Tips should be based on the type of service the customer experiences and not be a guarantee irrespective of the quality of service provided.
The food is over priced at the restaurant.
The daily $75 parking charge is a rip off.
Remember - customers can and will move to alternative facilities that still believe in providing good customer service and value for their money.
All the best.
Alisha Capps Aug 4, 2024
I am so impressed by this property and the staff. Specifically Monica and Angelica. They were the people who were working in the middle of the night at the desk. Both are such lovely people who had warm smiles and went out of their way to help us. We had an issue with bedding and they immediatley helped us not only replace our blanket but they brought it to us warm from the dryer. It really truly is the little things in life. People often get caught up and don't realize how far a smile, a joke and a warm blanket can go. Top notch humans, beautiful property, stunning pool and bar. There really isn't anything else I can say. I have stayed at a handful of the LAX airports and none of them have been this accommodating or nice.
Alisha Capps Aug 4, 2024
I am so impressed by this property and the staff. Specifically Monica and Angelica. They were the people who were working in the middle of the night at the desk. Both are such lovely people who had warm smiles and went out of their way to help us. We had an issue with bedding and they immediatley helped us not only replace our blanket but they brought it to us warm from the dryer. It really truly is the little things in life. People often get caught up and don't realize how far a smile, a joke and a warm blanket can go. Top notch humans, beautiful property, stunning pool and bar. There really isn't anything else I can say. I have stayed at a handful of the LAX airports and none of them have been this accommodating or nice.
Ailin Li Jul 16, 2024
They took 1400 dollars from me and refused to give me a room.
I’ve recently booked a room from Sheraton Gateway Los Angeles Hotel for my family, and the booking date lasts from 7/14/2024 to 7/19/2024. I have made full payment ($1.4K full amount) upfront through Expedia in advance for 5 nights, and due to some travel issues, my family could not make it on the first date of check-in on 7/14. I thought a one-day delay in check-in was reasonable so I called the hotel front desk regarding the rearrangement of the check-in date but the front desk REFUSED to let me check in within the booking period. Their attitude was rude and unprofessional from the moment they picked up the call. They told me all the rooms were sold out and CANCELED my booking without any notifications. I have paid and I did not get any room within my booking period. This is utterly ridiculous. How could a hotel cancel a booking from a guest who paid the full amount and refuse to rearrange or refund within the booking period?
Basically, I got kicked out by the hotel and lost all my money from the booking. Now my family has no place to stay and we have to cancel all other plans. This is a serious issue, and the money is not a small deal for a newly graduated college student. For a hotel like that, I would definitely consider taking legal action if the hotel does not refund for their poor management.
Ailin Li Jul 16, 2024
They took 1400 dollars from me and refused to give me a room.
I’ve recently booked a room from Sheraton Gateway Los Angeles Hotel for my family, and the booking date lasts from 7/14/2024 to 7/19/2024. I have made full payment ($1.4K full amount) upfront through Expedia in advance for 5 nights, and due to some travel issues, my family could not make it on the first date of check-in on 7/14. I thought a one-day delay in check-in was reasonable so I called the hotel front desk regarding the rearrangement of the check-in date but the front desk REFUSED to let me check in within the booking period. Their attitude was rude and unprofessional from the moment they picked up the call. They told me all the rooms were sold out and CANCELED my booking without any notifications. I have paid and I did not get any room within my booking period. This is utterly ridiculous. How could a hotel cancel a booking from a guest who paid the full amount and refuse to rearrange or refund within the booking period?
Basically, I got kicked out by the hotel and lost all my money from the booking. Now my family has no place to stay and we have to cancel all other plans. This is a serious issue, and the money is not a small deal for a newly graduated college student. For a hotel like that, I would definitely consider taking legal action if the hotel does not refund for their poor management.
Jane Wilshaw Aug 10, 2024
As an Elite member and Business Traveller I stay in a lot of Marriott properties and I always find the service and support here at Sheraton Gateway LAX to be first class. I want to specifically thank Lesley and Coco who recently provided exceptional customer service during my stay.
Jane Wilshaw Aug 10, 2024
As an Elite member and Business Traveller I stay in a lot of Marriott properties and I always find the service and support here at Sheraton Gateway LAX to be first class. I want to specifically thank Lesley and Coco who recently provided exceptional customer service during my stay.
Alana Polcyn Jul 30, 2024
Do not stay here! I stayed for one night, and found several earwigs crawling in my room. When I checked out I told the receptionist she brought her manager out. I showed her the video (attached here) and she offered 10,000 points as compensation but the points were never sent. I had preferred to have the room refunded but she said she could not offer that as I prepaid for it. The room was still close to $200 for one night. Stay somewhere else.
Alana Polcyn Jul 30, 2024
Do not stay here! I stayed for one night, and found several earwigs crawling in my room. When I checked out I told the receptionist she brought her manager out. I showed her the video (attached here) and she offered 10,000 points as compensation but the points were never sent. I had preferred to have the room refunded but she said she could not offer that as I prepaid for it. The room was still close to $200 for one night. Stay somewhere else.
Sheraton Gateway Los Angeles Hotel Wedding Venue Pricing Guide
See below for the pricing information on the most popular wedding sizes. Select your date and guest count to view the accurate estimate for your event.Avg. cost for 70 guests
$8,968 with food & beverages $128 per person
Avg. cost for 100 guests
$8,968 with food & beverages $90 per person
Avg. cost for 150 guests
$13,452 with food & beverages $90 per person
What do Breezit customers pay
Couples on Breezit are usually looking to spend $8,968
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Facilities
- Information
- Professional services provided since 2024
- Languages:
- English
- Premises
- Standing 1100 people
- Banquet seats 1000 people
- Reception can be held only inside
- Ceremony can be held only inside
- Max. overnight capacity: 1606 guests
- There is a separate space for a wedding ceremony
- There are enough chairs and tables for the maximum capacity of people
- There are enough linens for the maximum capacity of people
- Inventory
- Tables
- Chairs
- Napkins
- Tableware
- Sound equipment
- Lighting equipment
- Catering & Drinks
- We specialize in these cuisines:
- American
- European
- Latin
- It is not permitted to bring a third-party catering service provider
- You cannot bring your own drinks
- Other
- Services included in the price:
- Free Wi-Fi
- Valet service required
- Venue has:
- Service staff
Accommodation
Double roomRooms: 803
Permits and restrictions
- Preparation start times are arranged on case-by-case basis
- Equipment removal time is coordinated on case-by-case basis
- 4:00 PM check-in
- There are no sound restrictions inside
- There are no sound restrictions outside
- Only exclusive partners, who must be booked for the event, are allowed.
- Pets not allowed
- No fireworks
- No smoke show during a musical performance
- No confetti
Payments
35%
Deposit required at the time of booking 30 days
The remaining service cost must be paid before the event Service scope and pricing is the same for all event types
Payment:
Bank transfer
Credit card
Cancellation policy
Free cancelation of the booking is not applicable
Changing the event date is not allowed. Changing the date would require canceling the existing booking.
FAQs About Sheraton Gateway Los Angeles Hotel Wedding Venue
The cost of booking Sheraton Gateway Los Angeles Hotel for a wedding depends on a lot of factors, such as the number of guests, day of the week you’re having your wedding, services you select. Maximum capacity of Sheraton Gateway Los Angeles Hotel is 1000 guests. For a wedding of 50 people Sheraton Gateway Los Angeles Hotel wedding venue cost starts at $8,968.Sheraton Gateway Los Angeles Hotel pricing guide:
- Price for 50 guests with catering and beverages - $8,968, $179 per person
- Price for 75 guests with catering and beverages - $8,968, $120 per person
- Price for 100 guests with catering and beverages - $8,968, $90 per person
- Price for 125 guests with catering and beverages - $11,210, $90 per person
- Price for 150 guests with catering and beverages - $13,452, $90 per person
- Price for 200 guests with catering and beverages - $17,936, $90 per person
- Price for 300 guests with catering and beverages - $26,904, $90 per person
At the Sheraton Gateway Los Angeles Hotel wedding venue, you can host up to 1000 seated guests or up to 1100 standing guests.
Yes, Sheraton Gateway Los Angeles Hotel offers in-house catering specializing in American, European, Latin cuisine. At this wedding venue it isn’t possible to bring your own third-party catering.
No, Sheraton Gateway Los Angeles Hotel wedding venue doesn’t allow you to bring your own drinks.
No, there isn’t any parking available at the Sheraton Gateway Los Angeles Hotel wedding venue.
Yes, there is accommodation available at the Sheraton Gateway Los Angeles Hotel wedding venue with a maximum capacity of 1606 guests.
There are no noise restrictions at the Sheraton Gateway Los Angeles Hotel wedding venue.
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