Luxe Hotel

Overall just okay. Won’t stay again due to an occurrence that took place during our stay. Cons Walls were very thin so it’s very easy to hear the people upstairs walking around; can also easily hear your next door neighbors. Toilet flushed slow in our room Pros Customer service was good for the most part 4/5. Valet services and drivers were very friendly and quick to respond The premises were well kept and aesthetically pleasing overall. The size of the room was pretty spacious and I did enjoy the outdoor patio with the view.

It’s not a bad hotel but I will probably book elsewhere next time I’m in town. The room (really the whole hotel) and a fairly gross smell to it and the carpet near the bathroom seemed wet. The shower had major drainage issues and the hotel itself is very confusing to get into because the entrance is not well lit and they have cones and tape across part of it. The staff and valet team were very nice and this hotel has one of the best smelling soaps/shampoos. Not a bad place to stay, I’m just picky when it comes to a price point and standard like this.

Stayed here for business and felt very comfortable! It’s a dog friendly hotel, so you see dogs around - but I didn’t notice “pee smell” as others mentioned in reviews. Hotel rooms are outdated, so doesn’t feel like luxury, but the staff was super friendly and accommodating. I printed something for work at the reception without charge and overall felt comfortable with my stay. :) Thanks to the nice staff!

I usually never leave bad reviews but this was definitely necessary. I flew out to California for a vacation & stayed here. I genuinely would not recommend this place to anyone. The rooms and scenery of the site does not match the photos that appears online. This place is a scam. During my stay I found a huge cockroach in my room & also was misinformed by 3 parking employees that as long as I didn’t have my car parked on site from 6am-10pm that I will not be charged $49 as long as I am a guest because after 10pm one of the employees check every car parked and mark what cars are parked there after that time. So I will am able to come and go during the day. I only parked overnight the first day out of 4 nights and was charged $291.10 on my account and the calculations still does not not add up. There’s was no issues or damages on the property on my behalf. I called the front desk and I spoke to someone named Hannock he was extremely disrespectful & rude & he told me directly as stated “I am looking for an excuse not to pay for parking because that employee has been here over 10 years and would not say that”. When in fact the parking employees misinformed me. I did not receive any help or assistance with this matter & I found street parking for absolutely no reason because I still was charged and I didn’t even park there.

I loved everything about this hotel! The location was perfect because it was close to the Getty center, Santa Monica area, and also not too far from DTLA. I also really liked how attentive all the hotel staff was. Not to mention the amazing room space. I will definitely be staying there for an upcoming LA trip.