Lake Tahoe Wedding Cruise

We are very grateful for the summer staff at the marina. They are amazing at moving the traffic and getting us on the lake every launch. They make boat launching fun. Thank you for all your hard work and patience. Jeff and Valentina

Insufficient Parking Signage Paired With the Worst Customer Service My father treated our family (party of 8) to go on an evening cruise with Bleu Wave which launches from the Tahoe Keys Marina. When we returned to shore after sunset, we found that our car had been towed. We paid for an Uber (shared with 2 other gentlemen from our boat who had also been towed) to go to the tow yard and another to get the family home (we had an 8 and 10 year old with us which added to the unfortunate situation). We were unable to see the No Parking signage because as you can see from the photos, it is all below waist height and upon arrival, the entire No Parking gravel lane was full of parallel-parked cars except for the one space we took. We were only able to see the initial No Parking sign painted on the ground right by the entrance but for the rest of the long stretch, there are only arrows painted on the ground which led us to believe that we could and should park there. Before we and the other two gentlemen from our boat were charged more than $500 each to get our vehicles back, the tow guy said that he hates getting these kinds of calls because it is simply taking advantage of honest people. He added that Harbor Master Lizette apparently put a call out in the marina for 2 hours for people to move their cars before contacting him to move a total of 15 cars. Trouble is, some of the drivers were on a boat far out of earshot of the marina. Wouldn’t you expect a harbor master to know the various companies that run their businesses from the marina and what their operations and hours are? On top of that, there was a funeral for a marina staff member that day. As Harbor Master, did she not know or approve of the large portion of the parking lot that was cordoned off to accommodate the mourners thus making the long stretch one of the last places anyone could park on marina property? Just outside the marina, there is proper signage for parking that can still be read if a car is parked in front of it - please consider doing the same on your property to care for future customers. Like many tourists who visit this marina, we were first time visitors. Why do we have to pay the price for the marina’s insufficient-in-number and ineffective-in-height “No Parking” signage that was blocked by a long line of parked cars? How can we abide by signage that is not in view? These were our questions. So my father, wife and I returned to the marina the next morning and went to the booth where we had received our Bleu Wave boarding ticket the day before only to find a tall, curly-haired young employee of Suntex (the company who owns and/or operates the marina) lying on the floor of the booth. At first we were concerned for his health but he was just resting at 10am. We explained the situation and he promptly shut us down saying that Lizette has a very strict No Parking policy. This Suntex representative showed no regard for his job and communicated zero concern for us, our circumstance or that the marina might be at fault due to negligent signage. To top it off, once we started to take photos of the parking layout, he mentioned to the customers he was checking in (who had their car and boat parked in the No Parking zone) that we were “just some losers.” His lack of professionalism was appalling. But maybe this young man had true foresight to dismiss us as one-time customers because that is what we certainly will be unless this situation is rectified and we are fully reimbursed for the marina’s negligence in providing adequate customer service both in personnel and signage. Attached photos show the stretch of gravel where 15-20 cars were parked upon our arrival and the inadequate number, height and locations of the signage.

The best customer service on the lake. We’ve been locals for 50 years and never had a bad experience at this marina. Launching, docking and paying are all a wonderful experience. Heather, Jessica and Lizette are the best in the business. Suntex has done an excellent job by picking these employees to provide 5 star service no matter what chaos is going on. 4th of July madness. Wow! From our family to yours thank you for what you do in our community. 50 years living in tahoe and these guys are awesome!

Bella was a lifesaver! She made sure our jet ski was safely and quickly on the water. Her knowledge and friendly approach made the whole process effortless. If you need help with your watercraft, Bella is the one to call

Jessica, Heather, and Chuck were so helpful in helping us launch and store our boat. They took all the stress out of the week, and made sure that we enjoyed our time in Lake Tahoe! We are planning to be back with them next year.