Lake Natoma Inn

So where do I begin 1st the location is great especially for out of town guest. The staff was very friendly and bar staff was amazing HOWEVER we used this venue for my daughters wedding and reception and reserved about 15 or more rooms for 100 guest. When I met the coordinator she was pleasant and the lobby area and outside was very nice. We planned the wedding over a year I really didn’t think I needed to check what the rooms looked like but when we checked In I instantly knew these rooms were Motel quality. The doors were all Scratched up and the hall smelled a bit like pet or some sort of Oder but it was to late this was the day before the wedding so we made do. Now wedding day everything was fine but the catering is a BIG NO. The food was cold bland and under cooked. Most of the guest didn’t eat because it was more like senior citizen bland food although we were very detailed in wanting food cooked well done as well as highly seasoned . Also they do not clean rooms and charged me a cleaning fee when we were in the room for 3 days and the bridal party got ready in the rooms with hairstylist and make up artist in the rooms while getting dressed for the big day. Because the bride and bridesmaids were sort of ordered to stay in the room so that the groom would not see her before the ceremony we ordered food trays and appetizers for the room all day long as we had a 5 pm wedding start time line. If they cleaned daily there wouldn’t be excess of items to clean. Also the coordinator is there Wend - Sunday so if you need quick responses to questions this is not the place for you. Our wedding was over at 10pm and some of us headed up to the room because some of us had early flights only to be shocked that downstairs there was another party going on still and it sounded like the dj was in the room with us it was so loud and did not end until 1130 when we were told it would be done at 11. They had no consideration for the hotel quest which was definitely something I feel should be communicated to the guest.

Stayed here for three nights back in early November, and I must say we were impressed with the hotel! The first night we stayed in a traditional double queen room and then we extended our stay the next morning two more nights! We weren’t able to keep our room unfortunately since they were sold out for the next two nights, but we got an executive king room that was right next door to our old room. It made for an easy transition. Both rooms, 439 and 437, were nice but it seemed that the double queen room was very recently remodeled as it had more quality furniture and was more modern. 437 the king room had older furniture and the walls were yellow. Still was a good experience here and also check out the in house restaurant for breakfast. Although it’s not free it’s still very good and is worth the price. Would stay again if in the area!

Beautiful place. Super friendly staff. Very loud false fire alarm and 3rd floor smelt very strong of paint from doing renovations. Couldn't take a bath due to drain plug being messed up and 2 electrical plugs wernt working. But would stay again. Besides the fire alarm it was a very quiet relaxing place.

Pros: * Staff was great! * Bed sheets and bed where comfortable * Quiet * Clean room * Quality lotion in a large bottle available Cons: *No water station anywhere in the hotel including the gym * No breakfast included unfortunately * Gym was lacking and free weights over 35lbs. And no sunlight can enter as the stack of chairs outside the window block potential incoming light

A standard yet classy room, solid quality meal options at their restaurant. Where they shine is their staff. The servers and bartender's and even DJs for events are the best at customer experience I've experienced yet. The front desk was able to accommodate my unique request under pressure and challenging circumstances for which I am very grateful. Keep it up!