Hyatt Regency Mission Bay Spa & Marina: Banyan Court and Lawn

Sadly I forgot to take photos of the room!! But it was beautiful! We had three windows that looked right out to the bay, a balcony (which is where most of the photos came from) a relaxation room with a full couch and secondary TV and a decent sized table to enjoy meals at. The hotel staff was friendly and always willing to help. The location is well taken care of and looks beautiful from even angle. The pool are is well organized with a nice little restaurant inside. The market is a great addition for your morning coffee and daily healthy snacks. Overall 10/10.

Perfect location in Mission Bay, right on the water. Staff was very friendly from check in to check out. They have valet parking and self parking but like most hotels in San Diego you have to pay for both. I got an upgrade to a room with a view of the bay and it is beautiful. Beds were super comfy, room was very spacious with a balcony and had modern fixtures. We were there for a meeting so we spent a lot of time in the meeting rooms and areas were spacious and clean. It was too cold to enjoy the pool, but the pool is very spacious lots of seating, and even had a slide.

We stayed at this hotel for 2 nights and we didn’t really enjoy our experience. Let’s start with the positives. The hotel is located in a green area close to the beach which makes it ideal for outdoor activities or if you’d like to go for a run on the beach, for example. There is a nice gym on the ground floor which is great, and the rooms are very spacious. Having said that, everything else was pretty bad or anyway not worth the $390 a night (including the $45/night they charge you on top for parking). First of all, we had one of the only rooms without a balcony and the view from the room was pretty miserable. Secondly, there was a strong noise 24h a day coming from a generator which was located just under our window. We didn’t have warm water from the tap in the bathroom sink on the first night (we then raised the issue the morning after & this was fixed, so they deserve credit for that). The shower handset was very old and run down, and taking a shower wasn’t a very pleasant experience which is something you wouldn’t expect at this price range. Also, the TV was a wreck with the remote not functioning properly which meant that in order to change the channel you had to stand right in front of the TV and couldn’t do it from the comfort of your bed. Quite a negative experience overall to be honest and I doubt I will be returning to Hyatt when in San Diego again.

This place was a nice getaway for my family and I. We reserved a room in the tower that viewed the fireworks during the weekends... Totally worth the upgrade for our kids enjoyed the fireworks show that Sea World conducts. The room was somewhat clean and mildly outdated compared to the newer establishments. Overall the bed and suite were comfortable and spacious. Service was impeccable and timely. Really appreciated all the workers.

We stayed at this hotel for two nights this past weekend and as soon as we opened the door the carpet floor was wet. After dinner we came back to the room, my kids notice the sheets and were concerned that the sheets were dirty. i brushed it off and though probably just lint. Then my wife notice sand in the bathtub. She called housekeeping and they tried to clean it but were unable to remove all the sand. The worst part of that same night my daughter found a sowing needle in the blanket narrowly avoided injury. My wife complained to customer service. They were nice, apologized, discounted some money. my wife gave them a good review because they acted quick. The reason I'm submitting this review is because two days later we discovered our kids had head lice. (Our kids were still in vacation with no contact with other kids) We figured it was because of the pool because of all the kids, it seemed perfect for lice transmission. Well i researched and lice transmission doesn't happen in chlorinated water. Which leaves me to believe the room was improperly cleaned and the sheets were infested with lice. Suffice it to say, our next return to beautiful San Diego our stay will not be at this hotel. Customer service will do their part to apologize and correct issues, but I can't shake off the fact my kids came back with lice.